About ACS
The Accent Promise
What ACS commits to before the work starts, and what we back it with afterwards.
What it covers
Our commitments, in plain terms
ACS focuses on accurate estimates, clear communication, quality workmanship and long term solutions. The company backs its work through the Accent Promise and places a strong emphasis on professionalism, respect for the customer's property, timely service and creating lasting customer relationships.
- Honest recommendationsTechnicians are compensated for service rather than sales commissions
- Accurate estimatesWhat the work involves and what it costs, before it starts
- Two year warrantyAdvertised on installations and services
- 24 hour responseGuaranteed on standard service requests
- 24/7 emergency serviceFor qualifying urgent HVAC, plumbing and electrical issues
- Licensed and insuredFully licensed and insured across both Carolinas
- Respect for your propertyProfessionalism and care on every visit
- Long term relationshipsThe work is judged on how it holds up, not on the invoice
The part that matters most
Why the commission question changes the answer
Most of the promise above is what any good contractor should offer. One line is different, and it is the one the company was built around: our technicians are paid for the service they perform, not for the equipment they sell.
That removes the reason a visit turns into a quote. When a repair is the right answer we repair it. When a system genuinely needs replacing we say so, and we put an accurate estimate in front of you rather than a number at the door. If the cost of a replacement is the problem, financing is the next conversation, not a reason to leave the recommendation unsaid.
Afterwards
What happens if something goes wrong
How long is the warranty?
A two year warranty is advertised on installations and services. The terms that apply to your job come with the documentation for the work carried out.
How quickly will somebody come out?
ACS guarantees a service response within 24 hours for standard service requests. Qualifying urgent heating, cooling, plumbing and electrical issues are covered around the clock through our emergency service.
Who is actually doing the work?
Our own licensed technicians. ACS holds North Carolina Plumbing, Heating and Fire Sprinkler Contractor License 29395, North Carolina Electrical Contractor Licenses L.29173 and Q.16186, and South Carolina Contractor License 109694, and is fully licensed and insured.
Can I keep the same company for everything?
Yes, and that is the point of a multi trade company. The same team covers heating, cooling, plumbing, electrical, generators, indoor air quality, new construction and remodeling.
Related
Where to go next
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Maintenance membership
Scheduled servicing across the trades, so the promise gets tested less often.
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Financing
Options for spreading the cost of a replacement system.
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Who we are
Twenty years, three generations, and the principle the company was built around.
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Frequently asked questions
The questions we are asked most often about working with ACS.
Ready when you are
Hold us to it
Book a visit and see how the Accent Promise works in practice.
Or call the office
(704) 509-1200Mon to Fri 8:30am to 5pm, Sat 8am to noon. Emergencies covered 24/7.
Customer reviews
What our customers say
Based on 180 reviews
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Accent Comfort Services, Charlotte, NC
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Financing available
Not the month you wanted a new system to fail?
Financing options are available on installation work. Ask while we are scoping the job and the estimate will reflect what you actually pay and when. It takes one conversation, and it changes nothing about the recommendation you get.