About ACS
Maintenance Membership Programs
A three tier maintenance membership program, so the heating, cooling and plumbing get looked at before they fail rather than after.
How it works
Maintenance is the cheapest visit we make
Most of the emergency calls we take are for systems that had been telling somebody something for months. ACS runs a three tier maintenance membership program covering scheduled servicing across the trades we hold licenses for.
Because our technicians are compensated based on service rather than sales commissions, a maintenance visit is a maintenance visit. It is not a route to a quote for equipment the system does not need, which is the whole reason the Accent Promise says what it says.
What gets serviced
The work a membership schedules
- Heating maintenanceFurnaces, heat pumps and whole home heating, before the cold arrives
- Cooling maintenanceAir conditioning serviced ahead of the season rather than during it
- HVAC maintenanceThe system as a whole, including the ductwork it moves air through
- Plumbing maintenanceKeeping a system working rather than waiting for it to fail
- Indoor air qualityFilters, ventilation and the things that quietly stop working
Common questions
About the membership program
What does the membership cover?
The program runs in three tiers covering scheduled maintenance across our heating, cooling and plumbing services. Contact us and we will go through which tier suits the systems you have.
Which tier do I need?
That depends on what is in the house: how many systems, how old they are, and whether plumbing is included. It is a short conversation rather than a form, so call or send us the details and we will tell you plainly.
Is emergency service included?
ACS offers 24/7 emergency service for qualifying urgent HVAC, plumbing and electrical issues, and a guaranteed response within 24 hours on standard service requests. Ask us how that works alongside a membership.
Do you cover more than heating and cooling?
Yes. ACS is a multi trade company covering HVAC, plumbing and electrical, along with generators, indoor air quality, new construction and remodeling.
What if maintenance finds something that needs replacing?
We tell you, and we put an accurate estimate in front of you. Installations carry an advertised two year warranty, and financing options are available if the timing is the problem.
Related
Where to go next
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The Accent Promise
What we commit to before the work starts, and what we back it with.
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Financing
For when maintenance finds something bigger than a service visit.
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24/7 emergency service
What counts as an emergency, and when to call rather than book online.
-
Frequently asked questions
Response times, licensing, warranties and coverage.
Ready when you are
Ask about joining
Tell us what systems you have and we will explain the tiers.
Or call the office
(704) 509-1200Mon to Fri 8:30am to 5pm, Sat 8am to noon. Emergencies covered 24/7.
Customer reviews
What our customers say
Based on 180 reviews
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Accent Comfort Services, Charlotte, NC
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Financing available
Not the month you wanted a new system to fail?
Financing options are available on installation work. Ask while we are scoping the job and the estimate will reflect what you actually pay and when. It takes one conversation, and it changes nothing about the recommendation you get.