Heating
Furnace Repair in Charlotte and Lake Norman
A furnace that will not start, will not hold temperature or keeps cycling gets diagnosed properly rather than replaced by default. Emergency heating is available around the clock for qualifying failures.
What we do
Diagnosis first, then the fix
The technician who arrives is paid for the service performed, not for the equipment sold, so the first question is what is actually wrong with the system rather than how old it is. Where a repair is the right answer, we repair it. Where the system genuinely needs replacing, we say so and put an accurate estimate in front of you.
- 24/7 emergency heatingQualifying urgent heating failures, any day of the year
- 24 hour responseGuaranteed on standard service requests
- Two year warrantyAdvertised on installations and services
- Licensed and insuredNorth Carolina plumbing, heating and fire sprinkler license 29395
Why ACS
Recommendations you can act on
ACS technicians are compensated based on service rather than sales commissions, which allows the team to focus on diagnosing the customer's actual needs instead of creating pressure to purchase unnecessary equipment or services. Installations and services carry an advertised two year warranty, and standard service requests carry a guaranteed response within 24 hours.
Common questions
About furnace repair
What are the usual signs a furnace needs looking at?
A furnace that will not start, will not hold temperature, keeps cycling on and off, or has started making a noise it did not make before. Any of those is worth a diagnostic visit rather than a winter of hoping.
Will you quote a replacement before diagnosing the fault?
No. ACS technicians are compensated based on service rather than sales commissions, which allows the team to focus on diagnosing the customer's actual needs instead of creating pressure to purchase unnecessary equipment or services.
Is emergency furnace repair available?
Yes. Qualifying urgent heating failures are covered around the clock, any day of the year.
How soon will somebody come out for a standard repair?
ACS guarantees a service response within 24 hours on standard service requests. Qualifying urgent issues are covered around the clock through our 24/7 emergency service.
Is the repair covered afterwards?
A two year warranty is advertised on installations and services. The terms that apply to your job come with the documentation for the work carried out.
Ready when you are
Get a technician out to the furnace
If the heat is off and it cannot wait, call and we will treat it as an emergency.
Or call the office
(704) 509-1200Mon to Fri 8:30am to 5pm, Sat 8am to noon. Emergencies covered 24/7.
Customer reviews
What our customers say
Based on 180 reviews
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Accent Comfort Services, Charlotte, NC
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Financing available
Not the month you wanted a new system to fail?
Financing options are available on installation work. Ask while we are scoping the job and the estimate will reflect what you actually pay and when. It takes one conversation, and it changes nothing about the recommendation you get.