About ACS
Frequently Asked Questions
The questions we are asked most often about how ACS works, grouped so you can find yours.
The company
About ACS
What services does ACS provide?
ACS is a multi trade home services company covering heating, cooling, plumbing, electrical, indoor air quality, generators, new construction and remodeling, for both residential and commercial customers.
How long has ACS been in business?
ACS was established in December 2004 and has been operating for more than 20 years, family owned and operated across three generations.
Are your technicians paid on commission?
No. ACS technicians are compensated based on service rather than sales commissions, which allows the team to focus on diagnosing the customer's actual needs instead of creating pressure to purchase unnecessary equipment or services.
Are you licensed and insured?
Yes. ACS is fully licensed and insured, holding North Carolina Plumbing, Heating and Fire Sprinkler Contractor License 29395, North Carolina Electrical Contractor Licenses L.29173 and Q.16186, and South Carolina Contractor License 109694.
Is ACS BBB accredited?
ACS holds a BBB A+ Rating. The company is not currently BBB Accredited.
Getting service
Booking, response times and emergencies
How quickly will you respond?
ACS guarantees a service response within 24 hours for standard service requests, and offers 24/7 emergency service for qualifying urgent HVAC, plumbing and electrical issues.
When should I call rather than book online?
Call if the situation is unsafe or the property is unlivable: no heat, water going somewhere it should not, or anything sparking or smoking. Booking online is the right route for everything that can wait until the next working day.
What are your office hours?
Monday to Friday, 8:30am to 5:00pm, and Saturday from 8:00am to noon. Emergency cover runs outside those hours for qualifying urgent issues.
Where do you work?
Our Charlotte office covers the metro and surrounding communities, and our Mooresville office covers Lake Norman and north into Iredell County. Between them we serve much of the greater Charlotte region and northern South Carolina.
Cost and cover
Estimates, warranties and memberships
Do you offer a warranty?
A two year warranty is advertised on installations and services.
Will I get an estimate before the work starts?
Yes. Accurate estimates before work begins are part of the Accent Promise, along with clear communication about what the work involves.
Do you offer financing?
Financing options are available on installation work. Raise it while we are scoping the job so the estimate reflects it.
Is there a maintenance plan?
Yes. ACS runs a three tier maintenance membership program covering scheduled servicing across heating, cooling and plumbing.
Related
Still looking?
-
The Accent Promise
What we commit to before the work starts, and what we back it with.
-
Maintenance membership
The three tier program and what each tier schedules.
-
Financing
When to raise it and which jobs it usually applies to.
-
Contact ACS
Send us the question and we will answer it properly.
Ready when you are
Still have a question?
Send it over and we will answer it properly.
Or call the office
(704) 509-1200Mon to Fri 8:30am to 5pm, Sat 8am to noon. Emergencies covered 24/7.
Customer reviews
What our customers say
Based on 180 reviews
The Google listing is not connected yet, so there is no review link to send people to. Add it in the Connections tab and this button switches on.
Accent Comfort Services, Charlotte, NC
Sample reviews. These are placeholders showing how the section will look. Connect the Google listing and real five star reviews replace them, and this notice goes with them.
- Sample Sample Review Placeholder
This card shows how a five star Google review will look once the listing is connected. The layout holds a longer review by scrolling inside the card, so one customer writing three paragraphs never stretches the row.
- Sample Sample Review Placeholder
A shorter one, to show the other end of the range. Cards keep the same height whatever the length, so the row stays even.
- Sample Sample Review Placeholder
Reviewer photos appear here when Google supplies one. Where there is no photo the card falls back to a square set of initials rather than a circle, which matches the rest of the site.
- Sample Sample Review Placeholder
The strip scrolls sideways and can be swiped on a phone. Only five star reviews are shown, which is set once in the review settings rather than per page.
- Sample Sample Review Placeholder
Real reviews are written into the page at build time so search engines read them, then refreshed in the browser so the site stays current between deploys.
- Sample Sample Review Placeholder
Once the Google listing is linked, every card on this row is replaced by a genuine review and this notice disappears on its own.
Financing available
Not the month you wanted a new system to fail?
Financing options are available on installation work. Ask while we are scoping the job and the estimate will reflect what you actually pay and when. It takes one conversation, and it changes nothing about the recommendation you get.